Reservations Procedure & Terms

Download General Terms and Conditions

GENERAL TERMS AND CONDITIONS

Each Villa has its own booking terms and conditions. However the general principles outline below apply to most bookings. Specific Terms and Conditions, are sent to Guests at time of Booking Request along with the Booking Invoice.

RESERVATION REQUEST

Simply fill out our reservation inquiry form and we will reply to you within 24 hours of your request. Please note that all your data will be handled with strict confidentiality and used for no other purpose whatsoever. Bookings can only be guaranteed and are only confirmed once a deposit has been received. On payment of this deposit Guest will be deemed to have accepted the Villa Terms & Conditions. BLV can hold Guest written reservation request for 5 working days before receiving payment. Please note that reservations are handled on first come basis.

RATES

Private Villa daily rental rates are quoted in United States Dollars (USD). Rates quoted maybe subject to change. The majority of private villas have a premium for high and peak season dates. Some villas offer special rates for stays of 14 nights or more or last minute bookings usually 14 days prior to the arrival date. All rates include airport transfer and full time villa staff.

SEASONAL DATES

Villa rental rates are quoted according to "Peak, High and Low" season rates. For exact low, high and peak season periods for each villa, please refer to the individual villa page for details.

PAYMENT METHODS

We accept payments by Visa & MasterCard, American Express


or by US Dollar Bank Wire Transfers. For Bank Wire Transfer payments we require the full rental charge amount to be received in our Bank Account. Any bank wire transfer fees are to be applied to senders bank account including correspondent bank charges. Please send the copy of your Bank Wire Transfer payment document via email to billing@baliluxuryvillas.com.

Credit Card

Payment by Credit Card Debit Authorization is available by Visa, MasterCard and American Express. A Credit Card surcharge of 2% applies for Visa and MasterCard payments and 3.4% for AMEX payments. Due to the currency fluctuation we further add a 100 Rupiah to one US Dollar for all transactions. For all Credit Card Transactions we require a photocopy of your Credit Card, both front and back with the Credit card numbers printed clearly, a photocopy of your passport picture page, together with a signed Debit Authorization Form, returned by facsimile to enable us to complete a Credit Card transaction. Due to national law, settlement by credit card is charged in local currency. Bali Luxury Villas takes no responsibility for subsequent exchange rates used by credit card companies after guests' departure. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within Bali Luxury Villas' control and may impact the amount charged to a guest's credit card.

AIRPORT TRANSFERS

The driver will meet Guest at the airport at Bali’s International Airport Ngurah Rai. He will await you outside the arrival door straight after Guests have passed through customs. The driver will hold up a sign with Guest booking name and he will assist Guest with luggage and will escort Guest to the vacation villa

FLIGHT INFORMATION

We ask that all Guests fill out BLV's Guest Registration Form and return to our Bali Luxury Villas Office prior to final payment either by email or facsimile. BLV requires your flight details for both arrivals and departures to be able to organize all airport transfers.

CAR RENTALS

Our office staff will be happy to arrange to provide car rentals for guests. We liaise with several reputable car rental operators on the island, all offer English speaking drivers. All car arrangements are made for you with no profit us and therefore we can offer you very competitive rental rates. For high season period we recommend that you book your car well in advance. Most rental cars to not have seat belts in the back passenger seats.

NUMBER OF GUESTS

The villas offered on this website have a maximum number of guests, as detailed in each villa description and as confimed on the Booking Invoice. If Guest wishes to have additional guests, Guest needs to inform BLV prior to receipt of deposit payment to acquire the Villa Owner permission. This is also to assure you of a level of service and adequate bedding and linens for your stay.

MINIMUM STAY

Please indicate to us what your stay requirements are and we can always inquire to the individual villa owner. The usual minimum stay requirement for our private villas varies from a 2 to 7 consecutive night stay for the low season, with some villas increasing the minimum stay to two weeks for the high & peak season.

LAST MINUTE BOOKING

In the event of a last minute booking made in Bali, payment is to be pre-arranged through our office and we can only accept payment by Credit Card for bookings 1 week prior to arrival date. Full payment must be made prior to arrival

BLV Procedures & Terms Photo 1

CHECK-OUT TIME

Rental Check-in time is 2:00 pm and Check-out time is 11:00 am. BLV will work with the OWNERS to try to accommodate the GUEST’s actual arrival and departure times, subject to availability. A surcharge of 50% of the daily rate is applied for check-out from 11:00 am until 6:00 pm and full one daily rate if check-out after 6:00 pm. This surcharge will be included on the Booking Invoice. For a last minute late check-out request, if such a request can be satisfied, the payment can be settled by credit card or cash at time of departure

BOOKING AMENDMENTS

Once a Booking Confirmation Deposit has been received, a fee will apply to each amendment made upon GUEST's Request. Please note that reducing the Rental Period is not an amendment but a partial cancellation. BLV and the OWNERS will do their best to accommodate any reasonable amendment, but the GUEST should be aware that some amendments might not be possible. When such an amendment is possible, related amendment fees are determined on a case by case basis. Typical fees range from 50 to 100 USD.

CANCELLATIONS

A cancellation fee equal to 50% of the total rental amount will be charged on any full or partial booking cancellations made by Guest 61 days prior to arrival date. If the Guests cancellation is made within 60 days of the Arrival date, a cancellation fee equal to 100% of the total rental amount will be charged. If payments are not received on or before the due dates as required herein, the Guest will be deemed to have cancelled the booking, in which case the Rental Contract will threby be terminated without any further notice required . Please note our recommendation below to take out a travel insurance policy that would cover the Guest in case of cancellation due to unexpected personal circumstances.

GUEST RESPONSIBILITIES

Guest are responsible for any damage to the villa property or for any extra charges incurred. We will please ask you to settle all outstanding payments or damage repayment before departure.

GUEST REGISTRATION

As part of the local requirements, all villa and hotel guests in Indonesia need to be registered with the local authorities within 24 hours of arrival at their destination. This is a very simple procedure and involves the following:

  1. The Villa Staff will take a photocopy of each guest’s passport shortly after arrival at the villa.
  2. A registration form will need to be filled out & signed by each guest
  3. These papers will then be taken to the immediate village registration office

INSURANCE

We strongly recommend that you take out a comprehensive insurance to protect you and all those that accompanying you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies.

RESPONSIBILITY

Please be advised that Indonesian laws can be much more severe than those of other jurisdictions for certain violations of the law, particularly in regard to illegal drugs, illegal substances or prostitution. The Death Penalty is enforceable for drug related crimes. Any guests or their visitors using or possessing illegal drugs, illegal substances or allowing prostitution on the rental property, will be removed immediately from the premises and the local authorities will be contacted. Any rent money, including deposits will be forfeited. Please understand these strict policies are for the protection of the guests and the property owners and managers. Indonesia is very strict in enforcing these policies and the Indonesian prison environment is quite different from other jurisdictions. It is understood that the undersigned is responsible for the actions of their guests and for seeing that all guests occupying a rental property have read and will abide by this rental agreement and the rules and policies set forth in the property rental’s brochure or on its web site

Should you have any questions in regards to above information please do not hesitate to contact us for further clarification. Thank you